This is where the answers are to the most common questions prospective adventures might have about traveling.
What’s your cancellation policy?
Unfortunately, life happens and situations may arise to cause you to cancel your vacation plans. Rose Travel always recommends that you purchase Travel Insurance (even if it's not through us) to safeguard your trip and secure your investment. Depending on the vacation package, there are usually fees and penalties involved with canceling. Rose Travel will assess those fees/penalties according to the vacation package that you are on when resolving your cancellation request.
Rose Travel uses a Payment Schedule ("Layaway Plan") to help facilitate the payments and expense of the trips. The Rose Travel payment schedule(s) established for each trip must be strictly followed in order to guarantee the package rates in effect when your deposit is made. Client agrees to be responsible for the scheduled amount due at time of Cancellation. Failure to follow the established payment schedule may result in changes or increases to your package rate. Payment of deposit confirms your acceptance of this policy. All rates are effective today and subject to change until a deposit is received.
How often do you update your site with new Vacations?
Regularly, our site is monitored on a regular basis. When a vacation package is approved, it is immediately added to our site to assure that our current and new members have an opportunity to make a decision and arrange payments.
Can we obtain travel insurance with our packages through Rose Travel?
Of course! Our friendly and knowledgeable staff are available to answer your questions regarding travel insurance and other options Monday-Friday 8:30 am to 6:00 pm and Saturdays 8:30 am to 12:00 pm. Please note that on the day before and the day after Departure staff availability may change to accommodate clients who need additional assistance.
What happens after I submit my registration form?
You are contacted by our staff for additional information and to discuss your chosen package. At that time you will be made aware of all the details regarding that package so that you can make an informed decision. Please keep in mind that your position for your selected package is not secured until the payment of your security deposit.
How can I make payments?
Payments can be made by phone, email, or via website. Rose Travel accepts Cash, Checks, or Credit Card.
Should you submit a check and it does not clear, it is considered non-payment and we will not accept any further checks under that account.
Please note that your payment information will not be saved in our system until you have requested so. Should you request your payment information to be saved, you must still call, email, or submit your request for payment on or before the date due stating the information saved and the amount to be paid before payment is processed.