This is where the answers are to the most common questions prospective adventures might have about traveling.
What’s your cancellation policy?
Unfortunately, life happens and situations may arise to cause you to cancel your vacation plans. Rose Travel always recommends that you purchase Travel Insurance (even if it's not through us) to safeguard your trip and secure your investment. Depending on the vacation package, there are usually fees and penalties involved with canceling. Rose Travel will assess those fees/penalties according to the vacation package that you are on when resolving your cancellation request.
Rose Travel uses a Payment Schedule ("Layaway Plan") to help facilitate the payments and expense of the trips. The Rose Travel payment schedule(s) established for each trip must be strictly followed in order to guarantee the package rates in effect when your deposit is made. Client agrees to be responsible for the scheduled amount due at time of Cancellation. Failure to follow the established payment schedule may result in changes or increases to your package rate. Payment of deposit confirms your acceptance of this policy. All rates are effective today and subject to change until a deposit is received.
How often do you update your site with new Vacations?
Regularly, our site is monitored on a regular basis. When a vacation package is approved, it is immediately added to our site to assure that our current and new members have an opportunity to make a decision and arrange payments.
Do I need a passport to travel through Rose Travel?
You need a U.S. passport for international air travel, to enter any foreign country, and to re-enter the U.S. by air, land, or sea, though a U.S. Passport Card can be used for land and sea re-entry to the U.S. from certain regions. While not always required for domestic travel, a REAL ID-compliant driver's license or a passport is necessary for domestic air travel starting May 7, 2025.
For International Travel
Air Travel: You always need a passport book for international air travel.
Land and Sea Travel: You will need a passport book for land and sea travel to enter foreign countries.
Re-entry to the U.S.: To re-enter the U.S. by air, land, or sea, you must have a valid passport to prove your citizenship and identity.
For Domestic Travel
Domestic Air Travel: Starting May 7, 2025, a REAL ID-compliant driver's license or other acceptable ID, such as a valid passport or passport card, is required to fly domestically.
Domestic Land and Sea Travel: For travel within the continental U.S., you do not need a passport.
Specific Situations
Children: All children need a passport for international air travel.
U.S. Passport Card: A passport card is a wallet-sized option valid for land and sea travel between the U.S., Canada, Mexico, and the Caribbean. It is also accepted for domestic air travel as a REAL ID.
Trusted Traveler Programs: Other documents, such as Trusted Traveler Program cards (Global Entry, NEXUS, SENTRI) or Enhanced Driver's Licenses, may be used for land and sea re-entry into the U.S.
Click here for Passport information.
Can we obtain travel insurance with our packages through Rose Travel?
Of course! Our friendly and knowledgeable staff are available to answer your questions regarding travel insurance and other options Monday-Friday 8:30 am to 6:00 pm and Saturdays 8:30 am to 12:00 pm. Please note that on the day before and the day after Departure staff availability may change to accommodate clients who need additional assistance.
Click here to get a quote from Travel Guard.
What happens after I submit my registration form?
You are contacted by our staff for additional information and to discuss your chosen package. At that time you will be made aware of all the details regarding that package so that you can make an informed decision. Please keep in mind that your position for your selected package is not secured until the payment of your security deposit.
How can I make payments?
Payments can be made by phone, email, or via website. Rose Travel accepts Cash, Checks, or Credit Card.
Should you submit a check and it does not clear, it is considered non-payment and we will not accept any further checks under that account.
Please note that your payment information will not be saved in our system until you have requested so. Should you request your payment information to be saved, you must still call, email, or submit your request for payment on or before the date due stating the information saved and the amount to be paid before payment is processed.